PRIVACY POLICY

Effective date: 2022-10-27

• Introduction

Welcome to the Gelephu Thromde.

Gelephu Thromde (“us”, “we”, or “our”) operates www.gelephuthrom.bt (hereinafter referred to as “Service”).

Our Privacy Policy governs your visit to www.gelephuthrom.bt and explains how we collect, safeguard and disclose information that results from your use of our Service.

We use your data to provide and improve Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitute your agreement with us (“agreement”).

• Definitions

SERVICE means the Asset and Revenue Management System(ARMS), GTPay mobile app, etc. operated by Gelephu Thromde.

PERSONAL DATA means data about a living individual (owner) who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the payment details).

DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

DATA SUBJECT is any living individual who is the subject of Personal Data.

THE USER is the individual(clients) using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

• Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

• Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally, identifiable information may include, but is not limited to:

• Owner details
  1. 1. First name
     2. Last name
     3. Date of Birth
     4. Citizenship Identity Card

• Use of Data

Gelephu Thromde uses the collected data for various purposes:

• 1. To facilitate the citizens to pay water bills, fees, charges, and property taxes.
  2. Develop a spot water billing app for recording water meter readings, spot bill generation, and spot bill distribution.
•  
• Retention of Data

We will retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

• Transfer of Data

Gelephu Thromde will take all the steps reasonably necessary to ensure that our data is treated securely and in accordance with this Privacy Policy and no transfer of Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

• Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at ictcluster@gelephuthrom.bt

• What personal information we have about you. If you make this request, we will return to you:
  1. 1. The client information we have collected about you.
     2. The categories of sources from which we collect your client information.

• To delete your personal information. If you make this request, we will delete the personal information we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, deletion may be accomplished through the de-identification of the information. If you choose to delete your personal information.

• Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective, and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

• Contact Us

If you have any questions about this Privacy Policy, please contact us by email:  ictcluster@gelephuthrom.bt.